Policies

Contact

If you would like to get in contact with me, please email me at [email protected] and I will get back to you as soon as possible!



Shipping

US SHIPPING: 

All packages will be mailed within a week of ordering. Small, flat orders of stickers, patches and postcards, will be shipped by USPS 1st class mail without tracking. Larger packages with shipping $5.00 and over will be shipped by USPS Retail Ground with tracking. Expect your package to arrive approximately 3-5 business days after it has shipped.

You may add tracking to your order of small items by purchasing my 'Domestic tracking' listing for an extra $2.00. I will not be responsible for lost orders sent without tracking, I highly suggest you to purchase tracked shipping if you are concerned this may be an issue.

INTERNATIONAL SHIPPING: 

All shipments will be mailed within a week of your order. Small, flat orders of stickers, patches and postcards, will be shipped by USPS First Class International without tracking. Larger packages with shipping over $15.00 will ship USPS First-Class Package International with tracking. Expect your package to arrive approximately 2-3 weeks after it has shipped. You may add tracking to your order of small items by purchasing my 'International Tracking' listing for $8.00.

Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.

For German shipping, my shop is registered with Germany's Lucid system, through the Dual System Reclay, my registration number is DE4307349305123. Please recycle your packaging in available recycling containers.

 



Damaged or Lost Packages

If you believe your package is lost in transit, please contact me at [email protected]. If your package has tracking I can verify the shipping status or mail you a new package if it has been lost. I will not be responsible for lost orders sent without tracking. For orders that are damaged, please email me at [email protected] and I will send you a replacement.



Packaging

I ship my orders in kraft paper envelopes and recycled poly-mailers. I try to be as eco-conscious as I can with all my packaging, while keeping your orders safe and protected. If you can, please reuse or recycle your packaging after receiving your order.



Wholesale

The majoritly of my products are available for wholesale through my Faire shop: faire.com/direct/kateohara



Shop Info

All of my products are completely original, designed and illustrated by me. The colors may vary depending on your screen settings. If you'd like to see more of my work or learn more about my illustration practice, please visit my portfolio site. If you'd like to buy archival prints of my work please visit my Inprnt print shop.

BANDANA CARE

My bandanas are made of 100% cotton, and are light weight - similar to a classic paisley bandana. They should be hand washed in cold water. Hang dry or lie flat to dry and iron as needed. These are cotton and have not been preshrunk, therefore they may shrink if washed in hot water, or dried in a dryer. The ink is water-based and will soften with wash and wear.

TOTE BAG CARE

My tote bags are made of 100% cotton, and are light weight. They have not been preshrunk, therefore have they may shrink and wrinkle if washed, or dried in a dryer. Spot cleaning is recommended, or hand-washing in cold water if necessary.

 

ENAMEL PIN CARE

Enamel pins may tarnish over over time and copper enamel may tarnish faster than other metals. This is temporary and can be fixed by polishing your pins. This is only for hard enamel pins, if you attempt to polish soft enamel pins this process may remove the color fills. The best way to remove tarnish is by polishing your pins with a jewelry grade polishing cream or cloth. Use one that is non-abrasive, non-toxic and all natural. Follow the directions on the product you purchase and polish your pins as gently as possible. Do not use citrus, vinegar, a polishing machine, or house hold cleaner to polish your pins, all of these will cause damage.